Overall, a great experience. I placed my order on a Saturday evening and received it the following Thursday. I didn't have any issues that required troubleshooting or communication with customer support, but I appreciated the follow-up from Andrew keeping me informed as my order was being processed, and shipped and reaching out to confirm that I received it. Being a female who is concerned with virialization, I tested the product for purity and these guys are legit. I also appreciate the free educational resources available on their website. I would recommend and do business again.