M Gale
If i could of given 0 Stars I would have. Let me give you an honest and completely truthful (I can back this up with emails and photos) account of my experience with this company. I order a bookcase from this company in Feb. I am a shop fitter and have been for the last 15 years, so I have assembled hundreds of items that are similar to this. On assembling the bookcase it completely fell to pieces. Either the wood was faulty and not strong enough or the cam bolts were not strong enough to hold the weight. I messaged the company to explain the issues i had. They initially replied to my email saying "We won't send a replacement until we have spoken to the manufacturer to make sure there isn't a fault" So i patiently waited for a week. I didn't hear back from them, giving them the benefit of the doubt i sent a further 2 emails before i opened a PayPal dispute against the company. I still emailed the company throughout the claim explaining I wanted to resolve the issue amicably....my emails were still ignored, yet they managed to respond to PayPal! PayPal initially awarded it in the sellers favour until I called them. The seller had lied to PayPal about what happened! PayPal then reopened the case against them. This company then quickly got in touch saying they had ordered me replacements for the faulty parts. Great I thought! Finally we are getting somewhere......wrong! I asked the company if they had been ordered and they claim "We ordered them, but then because of the PayPal claim they were put on hold!!" This company knew about the PayPal claim weeks ago when I initially made it. So why email me asking what parts I needed replacing then saying "It's on hold because of the PayPal claim? This company expect me to spend £70 in courier fees to return the £83 damaged book case to them? So if I can save just 1 poor customer being taken advantage in the same way I have then it will be worth it. Like many others in the current climate work has been scarce and I have a 20 month old daughter to look after, now I am £83 out of pocket and I am going to have to find some more money from somewhere to buy a bookcase that actually works. Honestly guys avoid at all costs instead of risking being out of pocket like me and my family are.
5 months ago
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Abdabs Furniture has a 4.26 average rating from 332 reviews

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