I have been ordering regularly from this company for more than five years, and although sometimes wrong items have been sent and there have been odd things missing, the quality of their fruit and veg., and the range of other items, have made it worthwhile to carry on with them. Today, however, I am thinking of closing my account. The reason is that instead of the item I ordered, meatballs, they sent a different product, beef mince, and charged me for it. The minced beef is something I would never order, as I have a freezer well stocked with it. They did not offer me the choice of a refund, which they should have done, but I just have to accept the wrong item - and pay for it. I think this may actually be illegal. I contacted the company yesterday, when they first told me about this switch, and asked for a refund instead, but heard nothing. I complained again today, but once more I have heard nothing. We all understand that shops can run out of supplies, but we expect a refund when this happens. I can't afford to pay for items I don't want, and unless I receive a refund and an apology I will not be ordering from them again.