Booked online, but due to some error at carpark end, there was no note of our booking. The 'faceless' voices we had to deal with at the barrier were less than helpful as English was their second language. We were eventually told to press the button for a ticket and sort it out on our return - only to find the barrier was not functioning! This was not a good start to our holiday. On return we went to the Customer Services Office only to find that it was unmanned and yet again had to speak to a 'faceless' voice. Yet again, we were not on the system and had to explain everything that we had gone through on arrival. Eventually, after a long wait, the barrier was opened when we put the ticket in - not impressed at all!!