The lounge has gone downhill since we used it last. There are now far less choice of savoury snacks on offer, there were empty bottles of spirits so we had to ask for them to be replenished on arrival, the reception staff were by far in a way the rudest I have ever encountered at a Servisair lounge. The greeting was non existant, my booking form was snatched from my hand and my 5 year old daughter was looked at like an unwanted object. There could only have been 6 or so people in the lounge at the time we arrived and with two members of staff on the desk I would have expected standards and the level of service to be far higher. For a fee just shy of £60 this was most definietly not value for money and I will not be booking this facillity again. It's a discrace.