I will not be recommending your company or using your company ever again. I made a mistake with my original order which I have acknowledged. I wasn't asking for a refund. I am prepared to pay to send item back. I have asked for an exchange. But your not prepared to discuss this. All I get is the same response that projector screens are non-returnable.The screen is still in original packaging I opened the outer box realised my mistake and re-sealed it. I believe that I should be covered by the below legislation. However your email states this is not the case. The Consumer Protection (Distance Selling) Regulations will also apply if you are purchasing for home use in your own name with delivery to your home address. Should you wish to cancel your order please complete and return our Cancellation form. Your Customer service is very poor and I'm disappointed with the whole experience.