I made an order of 400gbp and I desiccated to exclude one jacket from it after I've paid. They were happy to take it out from the order and they told me that they will refund me the COMPLETE amount of the jacket asap. They did, only they refunded me a partial amount because they charge me the delivery fee (which it wasn't included on the final price) without even telling me. A professional company is obliged to inform their customers for any fee that they are going to charge. It's the customer's money anyway. Also I tried contacting them about this matter via email and they didn't even bother to answer. Completely unprofessional.