My first experience and it was fantastic! I think my order got here from England faster than any domestic orders I've ever placed. I swear I ordered it one day and it was here the next. How did they do that? They must be magic people! Seriously though, super fast delivery the product is packed very well. The communication from them was amazing! I got an email at every step of the way that they were packing and then they were shipping and then what to expect. I might order from England every time from now on instead here in the US! I can't say enough good things I am super stoked and they were the only ones left in the world who had the color helmet I wanted and it's beautiful.