Following my response to one of your online promotional articles I was contacted by Aymen Aziz. At the time I had just started with another cfd provider and this was my first foray into them so was not ready to look at any alternatives. However I did say to Aymen to keep in touch which he did in a very pleasant and informative manner which lead to the opening of an account. Being new to this activity, gaining an understanding of it was made so much easier by Aymen who has always been forthcoming with the appropriate level of support, help and encouragement when early results did not go to plan. I receive daily emails keeping me abreast of market activity ect as well as telephone contact from Aymen which I find extremely helpful. The platform is good to work with even with my limited tech ability but when I ask a question I get a great response from Aymen. I find the Macro Calendar and breakfast buffet essential information greatly aids decision making. I am in some ways disappointed with my original cfd provider. Their approach is completely different being in no way as user friendly as Accendo. From my own point of view taking into account my novice status, the difference is in the rapport between yourselves and myself. My business background lets me understand the difference between providers of any service, and it is the people and their approach. I can't take away the setup and information but complementing this is the superb approach of Aymen. He is easy to talk with, supportive and in no way patronizing when novice questions are asked. It was really only his persistence that led me to working with you.