This company is awful. I paid for the 10 hour bundle but did 7 hours or less. The instructor I got put with arrived 10 minutes late for every lesson and was very aggressive and unhelpful every time I made a mistake. On one instance I asked him if I was able to reschedule a lesson, I was told it would be fine and I wouldn't get charged, 3 days later £40 of credit is gone from my account. I tried to appeal to acclaim even presenting evidence (a screenshot of the texts saying I won't be charged) and was told I would not be able to get my money back.
My final lesson with my instructor I hit the curb with his car trying to park and he becomes aggressive again by the end of the ordeal I was told "if I wasn't your instructor I would have put hands on you by now". The lesson ended earlier than the 2 hour session promised (and charged). when I tried appealing for a refund I was told its not possible as the instructor reported the lesson ended due to unsafe driving conditions inside the car.
Overall I am very upset with my experience, and I would not recommend this company to any new or inexperienced drivers.
6 years ago
acclaimdriving has a
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