I've been with ADT for 7 years and the first time we needed an engineer to repair a fault they kept me waiting at home for 2 days. I called over 7 times throughout those 2 days and was assured each time that an engineer would be coming out to rectify the fault. The staff in the call centre simply didn't care that I had spent 2 full days waiting for the engineer. I'm appalled at the level of service they provide to loyal customers.
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