My newly installed back-up battery failed within 2 weeks. Cannot set the alarm and insurance is jeopardised. Called them 3 weeks ago now, they promised a call within 2 hours. Nothing. Called and called again and every day they promised a call within 2 hours. My alarm is still inoperative because of the battery fail. No one is accountable. Cannot get a name for the “line operation whatever” who is supposed to assign jobs. The excuse: there is more than one. Surely, there must be a “General” in this army of renegades.... I asked to be given his/her name, no luck. They are all faceless and nameless. Hiding behind this anonymity they manage to get away with appalling service and screw their clients over and over. I will be writing to the CEO next, Company’s House will have the name.