Appalling customer service, and a pretty awful product too - both fire alarm and burglar alarm systems faulty, and to get them working properly asking me to pay for new systems and installation rather than them providing a system that actually works in the first place. Customer service when I then asked to be released from contracts has been absolutely abysmal. Having finally been promised to be released from ALL contracts they then 6 months on send a new bill for a contract they claim I was not released from. Shocking attitude to their customers. DO NOT USE THIS COMPANY!!