They are a disgraceful company and I have phoned them six times in the last two days as my panic button has no battery left. I am classed as vulnerable as I am disabled, elderly and live on my own so each time I have been given a different message from staff who I find very difficult to understand as I am not good with accents. This morning, Saturday, I was told that they cannot contact the engineers at the weekend so I should phone again on Monday so I just wish you had some minus points because they would be way for
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