While getting on board with ADT is easy, and there is no shortage of helpful sales people, once the initial contract has been signed expect consistent above inflation price hikes (the good old ADT loyalty tax) and the mysterious disappearance of any an all account managers. Enjoy the lack of response when you send messages via web form, email or the fact that the people on the phone simply aren't the right people to help you. It's almost magical how everyone who was keen to talk to you to get your money disappears, now where did I put that snake oil and the deed to that bridge I was sold.