I decided to treat myself to one of your diffusers and checked out a local shop that stocked so I could decide which fragrence I wanted. Having settled on the Black Oak I placed my order online as you kindly gave me a discount for my first order. Thank you for that. My order arrived today packaged very securely with everything intact. The diffuser is now in my bedroom. The speed of delivery was exceptional, especially as it is approaching Christmas. I will be returning to buy again when I need refills. I have to say my shopping experience with you has been a very positive one.