I am still in contact with the customer services team regarding the shipping cost for my order. Since the order was delivered within the UK, I expected that shipping would be free. Not only that, but I had been told my the same team that I should enter "UK" as my shipping address in order to avail of this commitment. Today I received an email telling me that my order was "an overseas shipment" and that I was being charged accordingly. I am very unhappy about this and I expect you to honour your commitment and give me the appropriate refund.
6 years ago
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