Fast easy claims process. Even though I had previously been declined my claim by Ryanair, AirDelay tried again and won! I didn't know any of my flight details other than the date and airline and the length of delay (10.5 hours) but AirDelay sorted it out for me and Ryanair paid out €400 per person on the delayed flight. Well worth the 25% fee. My only criticism was that I had to be paid in sterling not euros so fell foul of the banks crappy exchange rate. They exchanged at €1.42 when the current rate was €1.28 meaning I lost out on about £40, but then so did AirDelay on their commission. Would recommend AirDelay and would definitely use again.