Out flight was nearly 6 years ago and I had little information ... didn't have the flight number .. and what I thought was the right date we travelled.. was proved to be wrong as well.. as we travelled a few days later.. the only thing I really knew was departure and arrival airports... but with Alex''s hard work it all paid off... our party of 6 received full claim for our holiday delay... Alex did a fantastic job .. kept us up to date with the claim and was alway quick to reply to any emails I sent... he is a credit to your company...the money had come in very handy as I have now paid the balance of a future holiday ... thanks Alex ...