Ordered a split, easy install air conditioner on a Wednesday afternoon, It was delivered by 0850am the following morning. Fitting is fairly straightforward for a DIYer with a bit of experience, patience and a few tools. The instructions were understandable and covered what you needed to know. There is plenty of information and videos on the web that give you a idea what you are in for. Anyway switched it on and away it went, both heating and cooling are working fine....so far. Pleased with the unit and at a good price, the delivery service was shockingly good!