I can’t really respond about the service because we never activated the system. It was purchased for my mother, now my mother needs 24 assistance. The system is not needed. Never been hooked up. I called to see about sending unit back and was told that it is non refundable and no credit could be given. That’s pretty disappointing considering it was never used. Then I was told before I can even send it back, I have to actually hook it and test while I am on the phone with a representative. Call me odd, but I don’t see this as good customer service. I view this as extremely poor service and taking advantage of my mother’s money.