My mother fell and was wearing her fall alert necklace.no one responded she pressed the button 3 times and finally got someone.i called this alert 1 asking them why they didn't respond to her fall,they told me because they saw movement.this is ridiculously insane,what if my mom was laying on the floor unconditional? Well her fall was life threatened she had 14 stapes in her head.she was confused and crawl to open her apartment door for the e.m.s still she fell,no response from them asking if she was ok this fall should have triggered the fall detector from the time she pushed the button they responded less than1 min. But pushed button 3 times.when I called them I got an apologize but still not satisfied.what if when she fell then crawled a little then passed out? You mean to tell me cuz yall saw movement that she was ok? Everytime that fall detector triggers yall should respond