Mom fell in her kitchen, cut her head and fractured her hand. The Alert1 staff dispatched paramedics, and contacted me right away. Within 1/2 an hour of the fall, Mom was being treated in the ER. I spoke with several of the staff ( at least two different people), and each of them were extremely helpful & considerate, following up with the paramedics to determine Mom's status and exact location, so I knew exactly where to go ( I live an hour away). All of you do a fantastic job, can't thank you enough. P. S. You're always very patient too, all the times Mom inadvertently sets off her alarm!