1st they did not give the code to the paramedics so when they got to my Mom's place they couldn't get in and they had to go knock on windows to get Mom to yell out the code. Plus, I've asked that when you call me and you get my voice mail to call right back immediately and it will override everything. And if the calls come in at night when it's on silent it will ring me if it's done consecutively. Then when I called in it took way too long to verify me and I feel they should have a way of telling me she's okay first and then ask all the questions. They didn't seem to know what was going on...