Anna pushed the button on the necklace at 10:00 p.m. on Monday, July 24. She spent the night on her bedroom floor, and pushed it again at 9:00 a.m. on Tuesday, July 25. I am her daughter (Olympia) who was called at 9:01 a.m. I pushed the button on the base unit and an associate answered, but the call was disconnected before we were finished. He asked what Alert-1 can do to remedy this. We would like a new base unit, and a new necklace. Anna (mom) is shook up, but thank God, she is ok this time. I would like Alert1 to comp her the service that detects falls or trips. We are in the process of looking for another service because NO ONE should be stranded on a floor because of faulty equipment.