Took longer than I thought it should to answer call. Person left the phone to notify paramedics and put this horrible loud music on the phone. Music finally went off completely an nothing or noone on the line. The person who answered never stayed on the line or came back after they put the music on. Next thing I heard a minute or so later was the fire dept on the line indicating someone was on the way. I thought when I enrolled I was told the person answering the call would stay on line with me until someone arrived. That did not happen and since I thought I might be having a heart attack, that was very less than comforting.