I called Marcus whom I had not met before to deal with a problem on the locking system on my front door. Even though he was busy, Marcus arrived within a couple of hours. He investigated the problem and determined the best solution. Unfortunately due to the age of the locking mechanism, it had to be replaced. Marcus ordered a new locking system and made sure the front door was lockable and secure until for the interim period. A couple of days later Marcus returned and fitted the new locking system which was not a simple replacement and needed some significant adjustments. I was very impressed by Gary's professionalism and work ethic. He is personable and does what he says he is going to do. I would strongly recommend him to anyone. Thanks Marcus.