I phoned the locksmith in Squires Lane as the flat was round the corner. I thought it was a local firm. I was told the charge for changing the locks was £45. I queried that and it was confirmed. I booked for 5.30pm the following day. The locksmith didn't turn up until well after 6pm. I had to 'phone the office to find out what was happening. There was a lot of banging with the work and we have a young baby and so does our neighbour. When I suggested that the locksmith returns the following day because it was too late for such a noise, I was told there would be a further charge for returning even though he came much later than booked. The charge for changing the lock was not £45 as I had been told but £229 plus VAT, £275 for just over an hours work. This is the behaviour of cowboys and I was badly misled. Had I known the true cost, I would not have used them