Customer care were perfect, I truly can not fault them. My parcel was taken from my doorstep and they sent out another one immediately. However they really need to rethink the courier company they use as parcels just get bumped on the doorstep in a very unsafe place, this happened with the second parcel sent out but lucky I was home and heard the door as the courier knocked, left and went before I had the chance to open my door. I explained all of this to the this company but I don't think they will be changing their courier service so unfortunately I don't think I feel safe enough to buy from allbeauty again.