I ordered 2 separate items on the same day. After some time I hadn't received either of them so emailed to ask for an update. I was advised by email that I may need to wait 7 days for delivery, to which they attached their terms and conditions, despite it already being more than the 7 days they were reminding me I had to wait! Following that - I was then advised that the items would be dealt with the following morning and dispatched. I was to receive an update as soon as they were. I heard nothing. Since then all my emails asking for an update on delivery or for a refund have been ignored. I am now considering my next steps. I cannot recommend this company - customer service and reliability is appalling.