Appointment was made for a valuation but was never told when it was so when I called to confirm I was surprised it had already been made. Day of appointment and it had to be cancelled as they had double booked. Valuer came round on 2nd appointment to which he under valued our property by 10% then told us the fees would be free for the 1st 12 weeks then double the average price of all the others. We were pressurised to sign on the day to take advantage of the free fees as it was the last day. The advert stated the first 30 properties would benefit from the free estate agent fees and I am yet to see 30 properties on their books. We decided to cancel as were not happy with what we had already seen and the valuer called my mobile at 9pm on a friday night, didn't speak and then put the phone down. I was getting phone calls from the office asking for details of what we were looking for and I kept telling them not to call again. I had a further call from the valuer a week or 2 after the 9pm call, this time at 12:30am asking me where I was. Being half asleep I just put the phone down. Then yet another 2 phone calls from the office asking for details. I kept saying I will look on their website and would be in touch if we saw anything to which they replied "we don't show everything on line". In the end I had to threaten them with legal action of harassment to get them to stop calling me. I would NOT under any circumstances recommend this company as they are too expensive, the harass the hell out of you, and they just don't listen to what you say. Avoid at all costs and never give them your number.