The product itself is exactly as expected, no problems. However, I ordered on Wednesday, due to the time of day next day delivery should have been Friday, this was reasonable and I received no communication to suggest that it wouldn't be Friday. Mid morning Friday and I had received no notification of delivery I called Allure. No one was available to speak with me but I was assured someone would call me back. Nothing by 3pm so I called back, again promised a call back. I received an email at 3.30pm saying item wasn't going to be delivered and blamed courier company; notification would have been nice! Initially the wrong item was delivered, again communication not great but eventually 8 days after ordering I received the item I had ordered. Hopefully I was just unlucky in that this was an exception to the service Allure Furnishing provide and not the rule.