DO NOT BUY FROM THIS COMPANY. We are having to take the to the Small Claims Court and here's why: We purchased a very basic bed from Allure Furnishing, to meet our budget. - so we knew what to expect in terms of the end product and we are extremely happy with the bed. However... the end panels of this bed were very slightly damaged, with the paint missing and chipped. This was not apparent before opening the packaging, otherwise we would have obviously not signed for it with the courier. We took photos of the damage and sent it via email to the service department right away. It has taken them on average 48 - 36 hours to respond to every email - in which they say that unless we had taken photos of the damaged packaging (of which there was no sign) we will not be sent replacement parts. This has been going on for over 2 weeks now.We are not looking to change our order, we are happy with the bed - we just want the items that were paid for, yet damaged on route / in the warehouse, to be replaced. After repeated efforts to get this resolved and being made to feel that we are being fraudulent, we have no choice but to take this to the Small Claims Court, when it could so easily have been solved with a bit of decent / normal after sales servicing. Shameful.