I wish I could put minus stars! Cancelled my order same day following process stated on website. Recieved email confirming dispatch later that week. Called up and told will call back. Did not. Item delivered next day along with another parcel from another company. Realised just before driver drove away. Said he could not take it back. Called allure furnishings. Told to wait for another call. Next day called again. Told to wait for another call re courier. Did not. Called again, manager left early not open say sum. So storing a massive item in my mid terraced house with two year old out of pocket as will not refund money until item returned. three emails four phone calls and two reviews later still no contact, money, communication or apology.