my order was placed late Wednesday 20th September, with 1-3 business days quoted for delivery On tuesday 26th I emailed to find out when it was due - no reply On wednesday 27th I rang and spoke to Jan. She said she would have to liaise with the couriers, call her back in 48 hours, to which I said no I couldn't be expected to wait that long when we were already past when it should have arrived , she agreed to get back to me as soon as she could. Same day wed 27th I rang back and spoke to Andrew, explaining that on my account on your website it showed the order as complete. I asked him to get the manager (wayne) to call me back no call back received On thursday 28th I rang again (9.45am) and spoke to Danielle she took down another request for me to be called by a manager. no call back received Thursday 28th 3.40pm i rang again and spoke to Clare. she took down another request for me to be called by a manager. no call back received. Friday noon - and still nothing from anyone. email sent to chase it up and request immediate call. 4.10pm friday still no call back. phoned again, spoke to Chloe. Cannot put me through to a manager or give their email contact. She will escalate to Elaine, the director. Have requested a call before the end of the day in summary - I still have no item. You have my £151. I am utterly shocked at the state of your customer services. Amusingly, I received an email asking me to write a review. for the product I havent even had - so here it is!