Dear Alvexo Users,
I want you to read this review very carefully. I have been trading with Alvexo more than a year. While signing up, customer service confirmed me that this is swap free account. I have been trading about 130k USD and have open trades for long time cause it is swap free. After a year, they suddenly sent me an e-mail saying that I am creating abuse in terms of compliance for not paying swaps and will be deducted automatically. Just after 1 hour, 44k USD swap cost was deducted and because of margin, my account is totally blown up. I was shocked, sent an e-mail to them and response was, It is free for first 45 days(as usual) and I should have read terms and conditions. Then questions I asked;
Why I was not informed by anyone regarding this eventhough I have a confirmation by e-mail that it is totally swap free? Response: You should have read terms and conditions
Why did you wait 1 year to deduct swap from account?
Response: There was technical problems and management changed also.
How are you going to compansate my loss due to company failure?
Response: We are seeking ways to do so, It is very hard.
After 3 months they dissapeared totally. So I lost 130K USD.
They are not reachable, if you have chance they call you back.
I lost all my trading portfolio now, please be aware when you consider to open an account from this company. All the complaints in reviews I already faced them all. Please stay away..
Best,
Arda Erdogru
10 months ago
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