I had an unplayable second hand guitar foisted on me by them. Obviously they knew what they were doing, no guitar dealer is going to send a guitar out in that condition. Having had to wait for my guitar tech to stop shielding he informed me that it was a truss rod issue, as in it didn't do anything. After letting them know a customer service rep said they'd take it back and have a look at it. They were over ruled by somebody else. Buy from Andertons at your peril. Regardless of whether they'd take the guitar back or not, I'd avoid any guitar dealer that is happy to send a guitar out that is in that condition.