The picnic blanket I purchased was of good quality. However I paid for next day delivery but the blanket did not arrive for 6 days! This was really disappointing as I wanted the blanket for a picnic with my son the next day. When I contacted anorak they said there was more orders than usual (due to covid) at their supply house and refunded me the delivery cost. My issue is you shouldn’t offer next day delivery as an option if you cannot commit to the time frame. I don’t think the covid situation (more orders online, less staff) is a reasonable excuse because we have been in lockdown for 1 year now. I have purchased many items online with other companies (Boden for example) and their delivery times and communication is superb, often items are delivered more promptly than anticipated. This was my first purchase from you and I was disappointed with the lack of communication.
4 years ago
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