Returned a cardigan written 3 emails but no reply Your Refund request # 084B5C1672636: Approved Anorak To: jacquie.franklin@btinternet.com 24 Mar Show details 1 Your return request has been processed Hi Jacquie Franklin, Your return request #084B5C1672636 has been approved. To return your order, simply follow the simple instructions below: 1) Print out the returns label we'll email you. 2) Pack your items back into the box or bag they arrived in and secure them for delivery. If these are damaged, please use an alternative. 3) Drop off the parcel at your nearest Collect+ point. Once the returned items are recieved, it can take up to 21 working days for a refund to show up in your account, we'll let you know as soon as your refund has been processed. Please note, we can only refund items that are returned undamaged in their original packaging, unless they are faulty. All the best, Anorak You're getting this status email because you submitted a return request. If you wish to stop receiving updates about this return, please contact the store owner.