On pr about the 14th January 2021 we made a provisional booking with AnyVan with a possible removal date of 25th January 2021. At that time AnyVan required that we give them a DEBIT card number just to secure the provisional booking. A few days later on 21 January 2021 we advised AnyVan that the date of 25th January 2021 would not be possible as one of the people in the chain had problems preventing the chain to complete. AnyVan asked when we expected to be able to move and we told them that we had absolutly no idea. AnyVan then said that they would FREEZE our account and when we were ready to move to let them know, which was fine. We heard nothing more from AnyVan until we advised them on Wednesday 24th February that the chain had collapsed and we would not now be moving and we wished to cancel the booking altogether. The very next morning we received an email from AnyVan advising us of a "Successful Settlement" and that they had taken the sum of £885.00 from our Debit Card. I immediately called AnyVan and asked why they had taken £885.00 from our debit card without advising us they intended doing so or asking our permission to take the money. This after advising them just the day before that the move was cancelled. A coincidence ? That seemed like a little more than a coincidence given that we hadn't heard a word from AnyVan since the 21st January 2021 until the day after we advise them that the move was cancelled that being on the 24th February 2021. After a long discussion with AnyVan they agreed to return the £885.00 in "A FEW DAYS". I retorted that a Few Days was not good enough and again pointed out that they had taken the £885.00 without asking or advising us that they intended doing that. I also told them that as the money was taken without our knowledge or consent we wanted the money back immediately and did not want to wait for it to be returned at their convenience is a FEW DAYS. This of course fell on deaf ears. I then immediately sent an email to the CEO of AnyVan (Angus Elphinstone) reiterating the whole sordid story. About two hours later I received a call from, not Mr Elphinstone, but a young girl, apologising for their error but was unable to expedite a refund of the £885.00. In conclusion, AnyVan seem cannot be trusted and is extremely uncooperative. My advice is to AVOID THEM LIKE THE PLAGUE. BLS.
1 month ago
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ANYVAN has a 3.15 average rating from 1,048 reviews

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