The worst experience I have ever had- I move a lot due to my work, and I have severe health problems. I paid over £300 and was assured the guys would move the heavy stuff down. They refused to move things that weren't in tiny boxes they supplied which meant my larger items were left for me. Anything i pack before they came was not moved. I have paid leave local “man with a van” many times and they couldn't do enough for me- this was a shock. I realise now any time you pay BEFORE the job you are likely to get less enthusiastic staff. I won't do that again. Waste of time and money and really left me in the lurch - not even an apology from company- they just deactivated my ability to use the chat function (despite me being perfectly nice to those I conversed with - after all it wasn't that persons fault). That says a lot about this company, big companies often lack customer service, this is no exception. The movers that attended didn’t speak any english ( im not being nasty saying this, its just i couldnt explain to them that i needed the help with the heavier items). Anyway, DONT USE THEM, get a local guy with a van, much more likely to be decent, fair and helpful