You will end up paying for moving your own items I arranged my items to be moved to 10th floor by lift, and their mover refused to move them anywhere above the ground floor. When I complained about it, they didn't even offer me the price difference I paid. I received a warning from council and risk my tenancy agreement because of their failure in service. I only get a little increased amount of refund offer after I contacted their CEO and I was already exhausted dealing with such a small issue so I accepted it but it felt nowhere near justifying the damage and distress they caused. I have been using their service since 2014 but that's it! Never again! You just end up moving your own stuff when you work with them. They also have 0 respect for their customers.