Michalina
NOT RECOMMENDED!!!! Moving from Fleet to York - never had worse experience. They were late (because they took a job before us) even though we paid extra to book a slot, tried to charge extra and called up basically liers claiming we didn't say about extra steps - even though it's recorded, refused to accept the complaint and refund what we were led to believe by the driver should be extra and paid. We literally just wanted refund on the extra £70 the driver told us we have to pay or he won't touch anything, nothing more. Still they are fighting us over this goddamn £70. They had so much stuff in the van they destroyed our furniture squeeing it in, and on the top of that drivers haven't had a break before coming to us and so worked for an illegal number of hours (left for the first job around 3am and didn't eat or drink or stop untik thry packed our stuff at 8.30pm). We paid for them to pack the van and curry the stuff - we, two women, carried half of the stuff AND had to help them pack the van and tell them how to take some of the furniture out - they, the professionals, didn't know how to do it properly. Not even mentioning the wall damage because of how they carried stuff. The insurance company they work with is equally as terrible, trying to charge ridiculoucly high excess fares and refusing to compensate because our chest of drawers still works even though it looks like someone chewed it and spat it out and it's worth only throwing out. We've been battling both for DAYS now. We lost several days, items and money. And we can't get anywhere with them.
4 weeks ago
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