Anonymous
I chose anyvan due to the very high rating of the company on trust pilot however after my experience I will never be using the service again and I do not recommend this to anyone. I booked a move for almost 200 miles so naturally I will be feeling uneasy and hoping things are handled well. I was told on the day before that the van would arrive between 8-11 AM. However that never happened, the customer service was abysmal. I was on hold for a long time and had to get others involved due to not being able to get through. The online chat had the same generic copy and paste answers so eventually I called the number and was told the driver had cancelled and there were no other drivers in the area for the day until tomorrow. This is pathetic as there should obviously be a backup My Landlord wanted me out that day and I had arranged for transport etc which was pricy and that I had to cancel. If it weren't for a family member getting involved and helping me and negotiating with the flats I lived at, the move wouldn't have worked at all. The next day the Van came and took the furniture down. I was appauled at how badly the items were handled being shoved down onto the street and then into the flat and the very unprofessional attitude from the delivery men saying things such as "I would hate to live in a place this small." and very making inappropriate rude comments about the items and to me. Not to mention only one was even wearing a mask. They also complained about Anyvan and explained they were contracted and stood complaining about the company for some time as if it had anything to do with us. When phoning the company to complain, a family member was told that "from past experiences" they would not give even a partial refund of £50 as I paid about 400 in total. This would imply that similar things have happened in the past which is completely unacceptable. I have relied on this company and given them my time and money and I could never do this again. I'm baffled by the high reviews on Trust pilot as on other websites they are mainly negative which leads me to believe that the reviews are paid for or forged. Do not give this company your time, they are completely inexcusable. Use another reliable removal service. I still require a refund and if needs be will be taking this further.
1 month ago
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ANYVAN has a 3.15 average rating from 1,171 reviews

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