Anonymous
Shocking service. I received a text message from Anyvan the day before my removal, informing me that their driver would be arriving the next day between 12:50 and 2:50pm. I was woken the next day at 8:50am by Anyvan's driver, who had arrived 4 hours ahead of schedule and insisted that there was "no problem" and that I needed to get my boxes onto his van, despite many of them not being fully packed or secured. When I showed him the text with the promised arrival time, he shrugged it off and stated that because I had initially selected a pickup window of 8am to 3pm, this was what he was working to and Anyvan's text was apparently not factored into his day's schedule. After a frantic 10 minutes of trying to get all my things packed up and onto the van, he drove off with my belongings, sternly telling me he would be at my new address at 10:45am at the earliest so I had better be there on time. While I was in transit to my new address on the underground, the driver texted to say he was doing another job taking him out of London and would arrive with my boxes around lunchtime. I waited at the new address before receiving a phone call from the driver around lunchtime saying he had yet another job to do so would be with me by 4pm at the earliest. I told the driver this was "unacceptable" and that I was dissatisfied by the service I was being given and wanted my things delivered. When he finally arrived with my things at 4pm, the driver unloaded my belongings before making a profusion of excuses for his behaviour, blaming Anyvan for giving him more jobs to do alongside mine, and asking me not to leave negative feedback for my experience. This was easily my worst moving experience, the conduct of the driver was unprofessional, and I will not be using this company again.
2 months ago
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ANYVAN has a 3.13 average rating from 1,237 reviews

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