Giorgio Flagiello
Moved within London this is a negative feedback about my experience with anyvan. It was booked for yesterday at 1pm (they already said that the window will be between 1 and 3 pm). After 2 i started checking the ETA and every half an hour there was an update about delay on top of delays. Eventually, they called me at 5pm telling me that my driver had a problem with the tyre and they proposed to do the service another day. There was no potion for me becuase i had to move that day. So, they called another driver that came after almost an hour and half. So, the total delay was of more than 6 hours. Today i write a complaint and the only thing the proposed was a ridiculous 10 pounds of refund. I replied telling them that for 6 hours, plus the incovenient of the saturday evening and all the additional cost afforded it was not enough. They replied to my email saying in a very fake polite way, that the amount proposed was the only thing they will do.
9 months ago
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ANYVAN has a 3.12 average rating from 866 reviews

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