Anonymous
I never leave negative reviews but on this occasion, I have to. The worst experience ever. Don’t use them AT ANY COST!!!! I booked two men with a van a few days before. The website is difficult to go through as you need to put everything single item, some items didn’t even feature in the website for the user to click. It is hard to tell days before how many boxes and items! So I put plenty, as an approximate to make sure it covers the whole amount and was expecting for them to review and ask for am extra fee. The movers said three of the boxes were too heavy to carry, and I had too many things. They talked to their boss who said it was to their discretion to take the full amount (they said they might not be enough space. It was a lie as it was huge) I made it very clear I was furious and lost my temper. Anyvans reaction was just outrageous. I would have been happy to pay more but that was not an option. My partner and I helped in the hope to put as many items as possible, so it was 4 of us carrying. They just took what they thought was fair and strictly what was ticked on the website (although two of us he lied when only two of them were meant to carry) and left me behind with 30 mins to find another van as the next tenant was moving in. I had to rent a van (when I had never driven a van). I was so furious and stressed, I scratched a car by mistake. That cost me an excess of £1000. Very expensive move and the most stressful ever. Would they have been a little more understanding and caring, none of this would have happened. Moving out is one of the most stressful experience and no one should be left behind like that when the van actually has space. disgraceful
8 months ago
 
ANYVAN has a 3.13 average rating from 858 reviews

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