Catherine
Paid over £400 for Anyvan to move me from one first floor flat to another first floor five minutes up the road. A contactless move given Coronavirus restrictions, although when they arrived I pointed out shelving units to take and shelving units to leave behind as they belonged in my old place. Could hear the guys from the other room banging and dropping including a guitar which obviously makes a distinctive noise when dropped. On the other side everything was dumped in a room - not put into the correct room as I had booked for. Understandable on a couple of things but it was all a mess They’d also moved the shelves that needed to stay at the property and subsequently couldn’t fit the ones they were supposed to take in their van. I had to pay another van service £100 to do a same day move back and forth to resolve. Found a huge gouge out of a wooden bed frame, chipped head on my guitar, scratches and bad chips to a wooden chest of drawers, electrical equipment not working, dented metal baskets which had obviously been chucked around... the list goes on. Utterly careless, I thought perhaps taking advantage of the contactless situation but reading these other reviews I see I’m not alone in receiving this appalling service Have escalated with the company, sent a load of pictures, screenshots of receipts and as much info as possible but my claim apparently doesn’t hold merit because their partner says they did everything right. Interesting that isn’t it! Absolute joke of a company who take no responsibility as they operate as a agency. It’s total lottery whether you get someone decent moving you and let’s be honest, a reputable company would have no need to seek new clients via this agency. I thought I’d be saving about £100 by using this service, but between paying the extra van, replacing and repairing what I can and the hassle of moving heavy boxes and furniture between rooms I’m out of pocket. Terrible service, avoid at all costs
7 months ago
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ANYVAN has a 3.12 average rating from 866 reviews

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