From the outset Aperture were very helpful. The most important thing to me, at the beginning, was that they did not judge me. They were very sympathetic and understanding. I felt very comfortable with them from the word go. The paperwork was kept to a minimum and the whole process from start to finish was very easy. My IVA has been in place for 21 months now and I still find them to be very helpful. Any correspondence is answered within an acceptable time scale and telephone calls are professional but also very friendly. I may not speak to the same person twice but whoever I speak to is knowledgable about my account and my personal circumstances without any prompts or reminders - they even enquire about my husbands health! Overall I am very impressed with Aperture and would recommend them to anyone unfortunate enough to find themselves in financial difficulties.