When we contacted Aperture, we were feeling battered, vulnerable and frightened. Many of you will feel the same, wondering how you'd got into that state, with all of the emotions that come with it. We found a sympathetic and helpful team of people who at no point judged us for what how we'd come to need them, and constantly championed our cause with our creditors. Over the five years of our IVA, the staff at Aperture were supportive and sympathetic. The terms of our IVA were always explained to us and we were able to get any queries clarified quickly. We are self employed gardeners, and when our town offered us the contract do provide all of the hanging baskets and town planting, we urgently needed to buy some more equipment. A call to the customer services department resulted in a month's payment holiday to provide the finances we needed, helping us to expand our business a little on our way back to solvency. If you are reading this, it's likely that you understand just what an emotional roller coaster the whole thing is - particularly at the start. We are grateful to Aperture for supporting us through some very dark days, and the positive and up beat way that the staff were with us through the many conversations that we had.